CORPORATE TECHNICAL SUPPORT SERVICES (SERVICE LEVEL AGREEMENT)
Service provided to the Customer, describing the procedure for an urgent response of the Inobitec Technical Support Service to requests to eliminate problems that have arisen when working with Inobitec software products.
- Fast response to user requests.
- Extended hours of response and reaction to requests.
- The minimum term for solving problems and errors.
- Release of special versions of Inobitec products with urgent fixes for the Customer in a short time.
- Tariffs for choosing the optimal interaction between the Customer's users and the Inobitec Technical Support Service.
- Guaranteed deadlines for resolving applications.
- Special conditions for processing requests on weekends and holidays.